A closer look at Connectctivity Doctctor for Wireless Troubleshooting
For easy troubleshooting of Wireless connections,
click on “Start”, “All Programs” and “Toshiba ConfigFree”
and then “ConfigFree”.
Connectivity Doctor diagnoses thenetwork connection status
and if a problem is found, it is displayed along with the
cause and possible solutions.
Creating a log file for second-level supportIf you are unable to resolve the problem on your own, Toshiba ConfigFree allows
you to create a diagnostics log file, which can be shared with IT support staff.
Simply click LOG to start the diagnosis and create a log file. The following information
will be found in the log file:
you to create a diagnostics log file, which can be shared with IT support staff.
Simply click LOG to start the diagnosis and create a log file. The following information
will be found in the log file:
Whether the device is enabled or disabled and the driver version
Information retrieved with Ipconfig /all
Installed protocols and BIND information
Diagnostics results: wireless communications switch, RF antenna status, server
response, etc.
By default, the log file is stored in the following folder:
C:\Documents and Settings\username\Application Data\Toshiba\ConfigFree.
The file is saved as “CFhtmlXXXXXX.htm”
(XXXXX stands for the creation date and time). Click “LOG”,
“View History” to see a list of all diagnostics log files.
“View History” to see a list of all diagnostics log files.
Selecting and clicking onone of the entries will display the created log file.
A closer look at Microsoftft Wireless TroubleshootingOn the Microsoft site, you will find a great deal of useful information about establishing
a wireless connection and troubleshooting wireless connectivity problems.
Here are some links that may prove useful:
How to troubleshoot wireless network connections in Windows XP Service
Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;870702
How to troubleshoot wireless network connections in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;3132 42
Troubleshooting Microsoft Windows XP-based Wireless Networks in the Small
Office or Home Office
http://www.microsoft.com/downloads/details.aspx?FamilyID=35c7e5ad-59e7-
477b-9d27-6a7030e67002&displaylang=en
The New Wireless Network Setup Wizard in Windows XP Service Pack 2
http://www.microsoft.com/technet/community/columns/cableguy/cg0604.msp
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